ComfortDelGro Cabcharge (CDC) is the largest private bus operator in NSW. Its subsidiaries Hillsbus, Westbus and Hunter Valley Buses provide passenger transport services to Western Sydney and the Hunter Valley.
Without a Content Management System, the management of CDC’s 8 separate bus company websites was becoming increasingly difficult. Information was hard to find and the existing sites did not adhere to accessibility standards.
The administration and maintenance of bus timetables was also an onerous task. Multiple access databases were being used to manage timetable information and making updates or changes was complex and time-consuming.
Using a single instance of IgnitionSuite Web Content Management Platform, BlueArc consolidated CDC’s multiple websites into one consistent website. IgnitionSuite allows CDC content authors to easily create, publish and manage online information for each bus company sub-site – without the need for technical skill.
BlueArc also custom built a Timetable Management System. Integrated into IgnitionSuite, the system allows CDC staff to easily make changes to timetable information and have this information published to the website. Updates can also be scheduled and published to the site at future date. It features full version control functionality and gives administrators the ability to export and import data into the timetable.
The new website provides an engaging online experience for site visitors. Relevant information is easily accessible and each bus company is effectively promoted.
The Timetable Management System saves CDC time and gives members of the public instant access to up-to-date timetable information. Other benefits include:
- Adherence to web accessibility standards
- Consolidated website – secure and flexible
- Easy management of online content across sub-sites
- Eliminate cost of maintaining multiple websites
What the client said
“Our online strategy needed an overhaul. We needed a solution to make it easier for our customers to find the information they were after and make it easier for us to keep the sites updated. BlueArc delivered this for us and much more. Despite the curveballs we threw at them, they kept the project on track and consistently met key project deadlines.
The team at BlueArc are a real pleasure to work with. Their professionalism and technical expertise have been invaluable to the success of this project. We are very pleased with the new YourBus website and most importantly so too are our customers.
We will continue to work closely with BlueArc to build on the success we have already achieved.”
John Mouawad, Information Technology Manager, ComfortDelGro Cabcharge Pty Ltd